You the User
a little writing, a little code, a little design

AX: Agent Experience Data log #1

“Everything new and more complicated under the sun”

The user centred web designer had done all the training, read all the books, subscribed to all the important blogs and feeds, followed all the sages and wise and clever heads, rubbed shoulders with them at all the important places, attended all the conferences, subscribed to all the podcasts, done everything he was supposed to do. He was up to date. He was confident. Even his opinion was sought.

He had a good job in a cool User Experience Design Agency in a bustling town next to the river. The nice white converted warehouse office was full of other cool, happy designers and other assorted types. They all loved their jobs – ’the best in the world’. They did good work. They worked hard. They cared. Everyone knew they cared. They wanted everyone to know they cared. Everyone did know. They thought they were best practice and so did the user centred web designer.

But unfortunately he was in for a bit of a surprise.

Things were changing, in fact had been changing for quite a while. He had begun to notice as if out of the corner of his eye that things weren’t quite as they seemed anymore. Things seemed to scurry about in the periphery of his work. Things didn’t sit still. Not quite what he was told, what he’d always been led to believe, what he’d read, what he was taught. He felt rather uncomfortable. Ill at ease. Strange goings on in his job. The way he did his job. The people he was supposed to be designing for. He wasn’t quite sure who they were anymore. In fact, he wasn’t quite sure what they were. Where they came from, what they wanted, where they might be going. Things were getting way more complicated than he’d ever been led to believe. Weird things were happening. Things he hadn’t forseen.

The clients continued to request things in the accepted way. No real change. Asking for the same type of stuff. Similar types of guidelines were coming through but it was as though something had shifted. Was out of line. It had started to erode his confidence in his work, who it was for and who might use it. Only slightly but enough.

He felt it was still early days. Time for him to get on top of things. To understand exactly what was going on. Exactly how things were changing. But he realised that he had to start doing it now and he was going to need to learn what was changing. They never told him it was going to be this complicated.

//@solle
//London

Typefaces and chairs

If there is a typeface and/or a chair in every designer then maybe, maybe there are some other forms hidden away inside there too.

There is no argument that there are infinite possibilities when designing typefaces and chairs. That isn’t going to change anytime soon. Demand is infinite too. We always read, we always sit.

But

Without sounding like a cockle-headed heathen, how about you the designer overcoming the call of the typeface or the whisper of the chair and working up other forms. Some other things need to be firmly in the designer’s eye. Exalted and popular.

No harm.

No harm done if more of us step away from the black mirrors and tradition. Refocus attentions across new sight lines.

Though, let’s get this absolutely clear from the out: typography is civilisation and I fidget in front of bad kerning. I can sit on the top deck of a London bus and discuss the form of a chair. But I can also debate the New Aesthetic. It’s just that maybe, just maybe, over recent years reading and sitting have received a disproportionate degree of designer attention and a few other things could now do with a bit of that enthrallment.

Just for starters

Some other forms and things/places we all use that require the same scrupulous attention:

–The modern sustainable interconnected home and the components and interfaces therein. We all have to live somewhere.

–The city and its interconnected components and interfaces. Our future is pretty much encapsulated in how we handle the development and sustainability of the ever growing city. Sorry, no escape from this one.

–Transport and travel: public (airlines, buses). Airlines. Terrible.

–Transport and travel: private (beyond peak car). We still rely on the combustion engine. WTF? And, where’s the flying car you promised me.

–Your children’s education. Everyone has done it but it’s broken.

–Sustainable products: where’s my futuristic toothbrush?

–PLEASE ADD MORE HERE

NB Let’s accept that above excludes world wide web sites

//@solle
//London

Away from your computer

On the combination of HistoryTag and Hiut Denim from an interview with David Hieatt

“Think of it like two roads coming together. One called ‘Geek’, which is the internet and its ability to tell stories, and the other called ‘Luddite’, which is a company who wants to make great products that last. And the more we can make a product that lasts, the more stories it will have to tell.”

What I think about when I have paper and scissors in my hand

From Ben Bashford’s presentation at Lift12

The purpose of a computer is to help you do something else.
The best computer is a quiet, invisible servant.
The more you can do by intuition the smarter you are.
The computer should extend your unconscious.
Technology should create calm.

Marc Weiser

//@solle
//London

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